Ye olde total quality management

Francis W. Wolek

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Ye olde total quality management

机译：Y厄OL的total quality management

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What management principles did the legendary craft guilds use in overseeing the growth of European craftsmanship? The history of the guilds discloses that those principles were close precedents to ones that are now central to total quality management. The specific principles covered in this paper were those of variance minimization, continuous improvement and inter-functional integration. The strengths and weaknesses of the guilds in implementing these concepts provide lessons for managers today. These lessons stress the importance of managing the inherent tension between stability and innovation.

机译：传说中的手工艺品行会在监督欧洲手工艺发展过程中使用了哪些管理原则？行会的历史表明，这些原则是那些对于全面质量管理至关重要的原则的先例。本文涵盖的具体原则是方差最小化，持续改进和功能间集成的原则。行会在实施这些概念方面的优缺点为当今的管理者提供了经验教训。这些教训强调了管理稳定性与创新之间固有的张力的重要性。

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《Total Quality Management》 |1999年第7期|共8页
作者
Francis W. Wolek;
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正文语种 eng
中图分类工业经济理论;
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Ye olde total quality management

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