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Knowing-doing gaps in ICT: Gender and culture

机译：信息通信技术方面的知识差距：性别与文化

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Purpose: A problem for many organisations today is what is referred to as the "knowing-doing gap" or the difference between possessing the knowledge and the actual application of it. This paper aims to explore the perception that differences exist with regard to soft or tacit knowledge-knowing and utilisation in the IT workplace, but at the level of gender and ethnic-culture specifically. Through a statistical examination of electronic survey results from two ICT organisations in Australia, the study explores the validity of such claims. Design/methodology/approach: Continuing from previous grounded theory research, a series of workplace scenarios testing for such knowledge utilisation were created. After trialling the initial scenarios on a pilot population, they were further refined and made part of an online survey questionnaire. Some 119 employees of two Australian ICT organisations rated how they would deal with soft knowledge situations both in principle and in practice. The sample was not selected along gender or cultural lines beforehand; however statistical analysis was conducted to determine if differences to situation-handling existed. Findings: The paper provides empirical insights into how genders and cultures deal with soft knowledge situations in different ways. The findings do tend to support certain stereotypes such as females generally appearing more passive, relationship and high context oriented and less individualistic. Whilst males appeared more achievement-oriented and individualistic, Anglo-males were closer to females for relationship and high context ideals. Research limitations/implications: Due to the limited sample size the research results may lack generalisability. Furthermore criticism of Likert scales also exists, as does the use of language other than English as a representation of ethnic culture. Originality/value: The study adopts a novel use of soft knowledge inventories when applied to the parameters of gender and culture.
机译：目的：当今许多组织面临的一个问题是所谓的“做事差距”或拥有知识与实际应用之间的区别。本文旨在探索一种看法，即在IT工作场所中，在软性或隐性知识的认知和利用方面存在差异，但具体而言是在性别和种族文化层面。通过对澳大利亚两个ICT组织的电子调查结果进行统计检查，该研究探索了此类声明的有效性。设计/方法/方法：在先前扎根的理论研究基础上，创建了一系列针对此类知识利用的工作场所情景测试。在试点人群中试用了初始方案后，将其进一步完善，并成为在线调查问卷的一部分。澳大利亚两个ICT组织的大约119名员工在原理和实践上对他们如何处理软知识情况进行了评估。事先未按照性别或文化来选择样本;但是，进行了统计分析以确定情况处理是否存在差异。调查结果：本文提供了关于性别和文化如何以不同方式处理软知识状况的实证见解。这些发现确实倾向于支持某些定型观念，例如女性通常显得更加被动，关系和高度情境导向且个人主义较少。尽管男性显得更注重成就和个人主义，但英裔男性在关系和崇高情境方面更接近女性。研究的局限性/意义：由于样本量有限，研究结果可能缺乏普遍性。此外，还存在对李克特量表的批评，以及使用英语以外的其他语言来代表民族文化的批评。独创性/价值：该研究在将性别知识和文化参数应用到软知识清单时，采用了新颖的用法。

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