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首页> 外文期刊>Journal of Applied Psychology >Discourse-Based Intervention for Modifying Supervisory Communication as Leverage for Safety Climate and Performance Improvement: A Randomized Field Study
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Discourse-Based Intervention for Modifying Supervisory Communication as Leverage for Safety Climate and Performance Improvement: A Randomized Field Study

机译：基于话语的干预措施，旨在改善监管沟通，以改善安全气氛和改善绩效：一项随机实地研究

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The article presents a randomized field study designed to improve safety climate and resultant safety performance by modifying daily messages in supervisor-member communications. Supervisors in the experimental group received 2 individualized feedback sessions regarding the extent to which they integrated safety and productivity-related issues in daily verbal exchanges with their members; those in the control group received no feedback. Feedback data originated from 7-9 workers for each supervisor, reporting about received supervisory messages during the most recent verbal exchange. Questionnaire data collected 8 weeks before and after the 12-week intervention phase revealed significant changes for safety climate, safety behavior, subjective workload, teamwork, and (independently measured) safety audit scores for the experimental group. Data for the control group (except for safety behavior) remained unchanged. These results are explained by corresponding changes (or lack thereof in the control group) in perceived discourse messages during the 6-week period between the 1st and 2nd feedback sessions. Theoretical and practical implications for climate improvement and organizational discourse research are discussed.
机译：本文提出了一项随机现场研究，旨在通过修改主管人员沟通中的日常消息来改善安全环境和由此产生的安全绩效。实验小组的主管接受了2次个性化的反馈会议，涉及他们在与成员的日常口头交流中将安全和生产力相关问题整合到何种程度;对照组中未收到任何反馈。每个主管的反馈数据均来自7-9名工人，报告最近一次口头交流期间收到的主管消息。在为期12周的干预阶段之前和之后的8周收集的调查问卷数据显示，实验组的安全气氛，安全行为，主观工作量，团队合作和（独立测量的）安全审核分数有显着变化。对照组的数据（安全行为除外）保持不变。这些结果可以通过在第一和第二反馈会话之间的6周期间感知的话语消息中的相应变化（或对照组中没有）来解释。讨论了对气候改善和组织话语研究的理论和实践意义。

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