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首页> 外文期刊>Journal of Applied Psychology >Explaining the Justice-Performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer?
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Explaining the Justice-Performance Relationship: Trust as Exchange Deepener or Trust as Uncertainty Reducer?

机译：解释正义与绩效之间的关系：作为交易深化者的信任还是作为降低不确定性的信任？

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摘要

Past research has revealed significant relationships between organizational justice dimensions and job performance, and trust is thought to be one mediator of those relationships. However, trust has been positioned in justice theorizing in 2 different ways, either as an indicator of the depth of an exchange relationship or as a variable that reflects levels of work-related uncertainty. Moreover, trust scholars distinguish between multiple forms of trust, including affect-and cognition-based trust, and it remains unclear which form is most relevant to justice effects. To explore these issues, we built and tested a more comprehensive model of trust mediation in which procedural, interpersonal, and distributive justice predicted affect-and cognition-based trust, with those trust forms predicting both exchange-and uncertainty-based mechanisms. The results of a field study in a hospital system revealed that the trust variables did indeed mediate the relationships between the organizational justice dimensions and job performance, with affect-based trust driving exchange-based mediation and cognition-based trust driving uncertainty-based mediation.
机译：过去的研究表明，组织公正维度与工作绩效之间存在显着的关系，信任被认为是这些关系的一种调解者。但是，信任已经以两种不同的方式定位于司法理论化，既可以作为交换关系深度的指标，也可以作为反映与工作相关的不确定性程度的变量。此外，信任学者对多种形式的信任进行了区分，包括基于情感和基于认知的信任，目前尚不清楚哪种形式与司法效果最相关。为了探讨这些问题，我们建立并测试了更全面的信任调解模型，其中程序，人际和分配正义预测了基于情感和认知的信任，而这些信任形式则预测了基于交流和不确定性的机制。在医院系统中进行的一项实地研究的结果表明，信任变量确实确实调解了组织正义维度与工作绩效之间的关系，其中基于情感的信任驱动了基于交流的调解，而基于认知的信任则驱动了基于不确定性的调解。

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