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首页> 外文期刊>Journal of health services research & policy >Myth: High patient satisfaction means high-quality care
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Myth: High patient satisfaction means high-quality care

机译：误解：患者的高满意度意味着高质量的护理

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摘要

Following your last hospital visit, you may have been asked to fill out a questionnaire about your satisfaction. Patient satisfaction surveys have become a familiar fixture in health care delivery, providing an avenue for patients to shape the delivery of care. They tend to be low cost and easy to implement - likely to be a reason for their widespread use - and the rationale behind them is sound and simple: providers can adjust how they deliver care based on the post hoc feedback they receive. Patient satisfaction surveys can serve other purposes as well. For example, satisfaction scores have been incorporated into pay-for-performance agreements. They have also been used for benchmarking and quality improvement. The patient satisfaction metric has been revered as a gold standard for quality improvement and accountability, and providers rely on it heavily as a way to see care 'through the eyes of the patient'.
机译：上次就诊后，可能会要求您填写一份有关您的满意度的调查表。患者满意度调查已成为医疗保健服务中的常见工具，为患者提供了决定医疗服务的途径。它们往往成本低廉且易于实施-可能是其广泛使用的原因-并且其背后的理由是合理而简单的：提供者可以根据收到的事后反馈来调整其提供护理的方式。患者满意度调查也可以用于其他目的。例如，满意度分数已被纳入绩效工资协议中。它们也已用于基准测试和质量改进。患者满意度指标已被视作质量改进和问责制的黄金标准，提供者严重依赖它作为“通过患者的眼睛”看病的一种方式。

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