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首页> 外文期刊>Administration and policy in mental health >The Design and Development of Staff Wellbeing Initiatives: Staff Stressors, Burnout and Emotional Exhaustion at Children and Young People's Mental Health in Australia
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The Design and Development of Staff Wellbeing Initiatives: Staff Stressors, Burnout and Emotional Exhaustion at Children and Young People's Mental Health in Australia

机译：员工福利计划的设计和开发：澳大利亚儿童和青年人心理健康方面的员工压力源，倦怠和情绪疲惫

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Mental health work presents problems for staff over and above those encountered in other organisations, including other areas of healthcare. Healthcare workers, in particular mental health workers, have poorer job satisfaction and higher job burnout and turnover compared with established norms for other occupational groups. To make sense of why healthcare workers experience high levels of burnout, a strong body of literature points to the emotionally demanding nature of people-work. The negative effects of mental health work on employee health can be mitigated by the provision of appropriate job resources and wellbeing initiatives. As to develop initiatives that appropriately target staff sources of stress and needs, it is important to engage staff in this process. As such, Children and Young People's Mental Health (CYPMH) and headspace Gosford, in Australia, New South Wales (NSW), developed a survey to identify how staff experience and manage the emotional demands of mental health work, what they identify as key stressors and which initiatives they would like to see implemented. Fifty-five staff (response rate of 73 %) completed the survey, and the results suggest that while staff find the work emotionally demanding, they do not appear to be emotionally exhausted and report administrative rather than client issues as their primary concerns. While a strong body of literature identifies the management of emotions in the workplace as a significant cause of stress, organisational stressors such as working in a bureaucratic environment are also important to understanding staff wellbeing.
机译：精神卫生工作给员工带来的问题超出了其他组织（包括医疗保健的其他领域）所遇到的问题。与其他职业群体的既定规范相比，医护人员，尤其是精神卫生工作者，其工作满意度较低，职业倦怠和离职率更高。为了弄清楚为什么医护人员会经历高水平的倦怠，大量的文献都指出了员工工作的情感要求。通过提供适当的工作资源和福利措施，可以减轻精神卫生工作对员工健康的负面影响。对于制定适当针对员工压力和需求来源的举措，重要的是让员工参与此过程。因此，澳大利亚新南威尔士州（NSW）的儿童和青年人的心理健康（CYPMH）和顶空的戈斯福德（Gosford）开展了一项调查，以确定员工如何体验和管理心理健康工作的情感需求，他们将其视为主要压力源以及他们希望实施哪些计划。有55名员工（答复率为73％）完成了调查，结果表明，虽然员工发现工作需要情感，但他们似乎并没有精神上的疲惫，而是将管理问题而不是客户问题作为主要关注点。尽管有大量文献认为在工作场所进行情绪管理是造成压力的重要原因，但诸如在官僚环境中工作等组织压力对理解员工的福祉也很重要。

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