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An exploration of A A ustralian hospital pharmacists' attitudes to patient safety

机译:乌斯利亚医院药剂师对患者安全的态度探索

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Abstract Objectives To explore the attitudes of Australian hospital pharmacists towards patient safety in their work settings. Methods A safety climate questionnaire was administered to all 2347 active members of the S ociety of H ospital P harmacists of A ustralia in 2010. Part of the survey elicited free‐text comments about patient safety, error and incident reporting. The comments were subjected to thematic analysis to determine the attitudes held by respondents in relation to patient safety and its quality management in their work settings. Key findings Two hundred and ten (210) of 643 survey respondents provided comments on safety and quality issues related to their work settings. The responses contained a number of dominant themes including issues of workforce and working conditions, incident reporting systems, the response when errors occur, the presence or absence of a blame culture, hospital management support for safety initiatives, openness about errors and the value of teamwork. A number of pharmacists described the development of a mature patient‐safety culture – one that is open about reporting errors and active in reducing their occurrence. Others described work settings in which a culture of blame persists, stifling error reporting and ultimately compromising patient safety. Conclusion Australian hospital pharmacists hold a variety of attitudes that reflect diverse workplace cultures towards patient safety, error and incident reporting. This study has provided an insight into these attitudes and the actions that are needed to improve the patient‐safety culture within Australian hospital pharmacy work settings.
机译:摘要目标探讨澳大利亚医院药剂师在工作环境中患者安全的态度。方法在2010年将安全气候调查问卷管理到USTRALA的HOSHOWATIA PUSHACIB of A of AGE的ALENTERIA。的所有2347名活跃成员。部分调查引发了关于患者安全,错误和事件报告的自由案文评论。对评论进行主题分析,以确定受访者在其工作环境中与患者安全及其质量管理有关的态度。关键发现二百一(210年)的643次调查受访者提供了关于与其工作环境相关的安全和质量问题的意见。该答复包含了许多主题,包括劳动力和工作条件,事件报告系统的问题,何时发生错误,责备文化的存在与否,医院管理支持对安全举措,有关错误的开放性以及团队合作的价值。许多药剂师描述了成熟的患者安全培养的发展 - 一个开放的报告误差并积极减少其发生。其他人描述了工作环境,其中责任文化仍然存在,扼杀错误报告和最终损害患者安全性。结论澳大利亚医院药剂师举办了各种态度,反映了患者安全,误差和事件报告的多样化工作场所文化。本研究提供了对这些态度和改善澳大利亚医院药房工作环境中的患者安全文化所需的行动的见解。

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