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The impact of national culture on the meaning of information system success at the user level

机译:民族文化对信息系统成功意义的影响

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Purpose - The purpose of this paper is to understand how people from different national cultures; France, Canada and Germany, define and perceive information systems success. Design/methodology/approach - This is exploratory research that used a grounded theory approach to analyze qualitative data that were collected using an open interview data collection technique. Grounded theory helps to develop new concepts and new theory. Findings - The findings confirm the divergence thesis. The authors found that people from different national cultures define information systems differently. The authors developed models that groups information systems success as they are defined in France, Canada and Germany. Research limitations/implications - There are many limitations in this research. First, the findings concern only one single multinational organization. The authors' aim was analytical and not statistical generalization. Second, although the number of respondents was sufficient to develop a partial theory, the authors could not meet with a larger number of people to get more insights. Practical implications - There are many practical implications. Multinational organizations that seek to standardize their information systems need to be aware that the implementation as well as long term success of the standard system will not be homogenous. Moreover, the results of the study reveal that information quality and other systems based concepts are not defined the same way in all cultures. Finally, the study proposes a tool that would help the case organization measure IS success in these three cultures. Originality/value - This study is unique in a sense that not only does it claim that culture does impact IS success, but it also goes a step further and defines what IS success is in different national cultures.
机译:目的 - 本文的目的是了解如何来自不同国家文化的人;法国,加拿大和德国,定义和感知信息系统的成功。设计/方法/方法 - 这是利用接地理论方法来分析使用开放式面试数据收集技术收集的定性数据的探索性研究。接地理论有助于开发新的概念和新理论。调查结果 - 调查结果证实了分歧论文。作者发现,来自不同国家文化的人不同地定义了信息系统。作者开发了模型,这些模型将信息系统成功,因为它们在法国,加拿大和德国定义。研究限制/含义 - 这项研究中存在许多局限性。首先,调查结果仅涉及一个单一跨国组织。作者的目的是分析而不是统计概括。其次,虽然受访者的数量足以发展偏理论,但作者无法满足更多的人来获得更多的见解。实际意义 - 有许多实际意义。寻求标准化其信息系统的跨国组织需要意识到该实施以及标准系统的长期成功不会是同质的。此外,研究结果表明,信息质量和基于其他系统的概念并不在所有文化中定义相同的方式。最后,该研究提出了一种工具,可以帮助案例组织措施在这三种文化中取得成功。原创性/值 - 本研究的意义上是独一无二的,这不仅声称文化会产生影响是成功的,而且还进一步走了一步并定义了成功在不同的国家文化中。

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