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Crossing Cultural Boundaries Using the Internet: Toward Building a Model of Swift Trust Formation in Global Virtual Teams

机译:使用互联网交叉文化界限:在全球虚拟团队中建立SWIFT信任形成模型

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摘要

This study employs a qualitative research method to advance understanding of the process of swift trust formation in global virtual teams (GVTs), which rely heavily on the Internet for virtual collaboration. We explore two key research questions: 1) What is the process of swift trust formation in GVTs? 2) How do GVTs develop swift trust behaviors during virtual collaboration? Over a period of two years (2014-2016), we interviewed 57 individuals from 16 countries. The interviewees had been GVT members in an international experiential learning project, and our aim was to explore their in-depth experiences of teamwork dynamics and swift trust formation. Our key contributions to the international management literature are 1) the development of a descriptive model of global virtual collaboration that explains the cyclical process of swift trust formation and 2) the formulations of prescriptions for promoting high-trust behaviors in GVTs. In the conclusion, this study reviews the theoretical and practical implications of understanding swift trust behaviors in the GVT context in order for firms to achieve business excellence and management effectiveness internationally.
机译:本研究采用定性研究方法来推进全球虚拟团队(GVTS)中SWIFT信任形成过程,依赖互联网进行虚拟协作。我们探讨了两个关键研究问题:1)GVTS中SWIFT信任地层的过程是什么? 2)GVT如何在虚拟协作期间开发SWIFT信任行为?在两年(2014 - 2016年),我们采访了来自16个国家的57人。受访者一直是国际经验学习项目中的GVT成员,我们的目标是探讨他们的合作动态和SWIFT信任地层的深入经历。我们对国际管理文献的关键贡献是1)制定全球虚拟协作的描述模型,解释了SWIFT信任地层的周期性过程,2)用于促进GVT中高信任行为的处方。结论是,本研究审查了了解GVT环境中的Swift信任行为的理论和实践意义,以便公司实现商业卓越和管理效果。

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