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首页> 外文期刊>The TQM Journal >Effects of Dubai quality award on organisational performance in the United Arab Emirates
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Effects of Dubai quality award on organisational performance in the United Arab Emirates

机译：迪拜质量奖对阿拉伯联合酋长国组织绩效的影响

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摘要

Purpose - Dubai Quality Award (DQA) is one of the quality awards that has been implemented in the United Arab Emirates (UAE) for the purpose of improving organisational performance. The objective of this study is to determine whether receiving the DQA has positive impacts on Human Resource Development Practices (HRDP) and organisational performance (OP) of the award-winning companies. Design/methodology/approach - Secondary data relating to DQA scores were collected from the Department of Economic Development archive of UAE and primary data relating to HRDP and OP were collected from the individual DQA recipients. Data elicited were subjected to statistical analyses by using the structural equation modelling (SEM) approach. This was to identify the nature of relationships existing between DQA criteria and organisational performance outcomes through the mediating effect of HRDP. Findings - The results indicated that winning of DQA significantly enhances organisational performance and that HRDP is a statistically significant mediator between DQA and OP. Based on the findings of this study, a model has been developed by linking the DQA criteria, HRDP and organisational performance. Originality/value - Despite few of its limitations, this study is first of a kind in UAE that investigated the relationships among DQA criteria, HRDP and OP. The findings are expected to help the UAE companies to adjust their management policies and practices for enhancing their organisational performance. The findings can also be applicable to companies in other countries, especially Gulf countries that have similar awards such as DQA.
机译：目的 - 迪拜质量奖（DQA）是阿拉伯联合酋长国（阿联酋）在阿拉伯联合酋长国（阿联酋）实施的质量奖项之一，以改善组织绩效。本研究的目的是确定接受DQA是否对屡获殊荣的公司的人力资源开发实践（HRDP）和组织绩效（OP）提供积极影响。设计/方法/方法 - 与DQA分数有关的二级数据从阿联酋经济发展部门收集，并从个人DQA接收者收集与HRDP和OP有关的主要数据。通过使用结构方程建模（SEM）方法，对引出的数据进行统计分析。这是通过HRDP的调解效应来确定DQA标准和组织性能结果之间存在的关系的性质。结果 - 结果表明，DQA的获胜明显增强了组织绩效，并且HRDP是DQA和OP之间的统计上重要的调解员。基于本研究的发现，通过将DQA标准，HRDP和组织绩效联系起来，已经开发了一种模型。原创性/价值 - 尽管有很少的限制，但本研究首先是阿联酋中的一种，调查了DQA标准，HRDP和OP之间的关系。预计调查结果将帮助阿联酋公司调整其管理政策和实践，以提高其组织绩效。这些调查结果也适用于其他国家的公司，特别是海湾国家，这些国家具有类似奖项，如DQA。

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