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Working conditions and effects of ISO 9000 in six furniture-making companies: implementation and processes

机译：ISO 9000在六家家具制造公司中的工作条件和影响：实施和过程

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摘要

What effects will the implementation of the quality standard ISO 9000 have regarding working conditions and competitive advantages? Which are the most important change process characteristics for assuring improved working conditions and other desired effects? These are the main questions behind this study of six furniture-making companies which implemented ISO 9000 during the period 1991-1994, The results show that customer requirement was the dominant goal to implement ISO 9000, Five of the six companies succeeded in gaining certification. The influence on working conditions was limited, but included better order and housekeeping, more positive attitudes towards discussing quality shortcomings, a few workplace improvements, work enrichment caused by additional tasks within the quality system and a better understanding of external customer demands. Among the negative effects were new, apparently meaningless, tasks for individual workers as well as more stress and more physically strenuous work. The effects on the companies included a decrease in external quality-related costs and improved delivery precision. The study confirms the importance for efficient change of the design of the change process, and identifies 'improvement methodology' as the most important process characteristic. Improved working conditions are enhanced by added relevant strategic goals and by a participative implementation process. (C) 1998 Elsevier Science Ltd. All rights reserved. [References: 32]
机译：质量标准ISO 9000的实施会对工作条件和竞争优势产生什么影响？为确保改善工作条件和其他预期效果，最重要的变更过程特征是什么？这是对六家在1991-1994年期间实施ISO 9000的家具制造公司进行研究的主要问题。结果表明，客户要求是实施ISO 9000的主要目标，六家公司中的五家成功获得了认证。对工作条件的影响是有限的，但包括更好的订单和内务处理，对讨论质量缺陷的更积极态度，对工作场所的一些改进，质量体系内附加任务导致的工作充实以及对外部客户需求的更好理解。负面影响包括给个体工人的新任务，看似毫无意义的任务，以及更大的压力和更多的体力劳动。对公司的影响包括与外部质量相关的成本减少和交付精度提高。该研究证实了变更流程设计对有效变更的重要性，并将“改进方法”确定为最重要的流程特征。通过增加相关的战略目标和参与性实施过程，可以改善工作条件。 （C）1998 Elsevier ScienceLtd。保留所有权利。 [参考：32]

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