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首页> 外文期刊>International Journal of Management Reviews >Workplace Bullying, Mobbing and General Harassment: A Review
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Workplace Bullying, Mobbing and General Harassment: A Review

机译：工作场所欺凌，围攻和一般骚扰：回顾

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摘要

Research into workplace bullying has continued to grow and mature since emerging from Scandinavian investigations into school bullying in the late 1970s. Research communities now exist well beyond Scandinavia, including Europe, the UK, Australia, Asia and the USA. While the terms 'harassment' and 'mobbing' are often used to describe bullying behaviour, 'workplace bullying' tends to be the most consistently used term throughout the research community. In the past two decades especially, researchers have made considerable advances in developing conceptual clarity, frameworks and theoretical explanations that help explain and address this very complex, but often oversimplified and misunderstood, phenomenon. Indeed, as a phenomenon, workplace bullying is now better understood with reasonably consistent research findings in relation to its prevalence; its negative effects on targets, bystanders and organizational effectiveness; and some of its likely antecedents. However, as highlighted in this review, many challenges remain, particularly in relation to its theoretical foundations and efficacy of prevention and management strategies. Drawing on Affective Events Theory, this review advances understanding through the development of a new conceptual model and analysis of its interrelated components, which explain the dynamic and complex nature of workplace bullying and emphasize current and future debates. Gaps in the literature and future research directions are discussed, including the vexing problem of developing an agreed definition of workplace bullying among the research community, the emergence of cyberbullying, the importance of bystanders in addressing the phenomenon and the use of both formal and informal approaches to prevention and intervention.
机译：自从1970年代末对斯堪的纳维亚的学校欺凌行为进行调查以来，关于工作场所欺凌的研究一直在继续发展和成熟。现在，在欧洲，英国，澳大利亚，亚洲和美国之外，斯堪的纳维亚半岛以外的研究社区也存在。虽然经常使用“骚扰”和“围攻”来描述欺凌行为，但“工作场所欺凌”却是整个研究界使用最广泛的术语。特别是在过去的二十年中，研究人员在发展概念清晰性，框架和理论解释方面取得了长足的进步，这些概念有助于解释和解决这一非常复杂但常常被过度简化和误解的现象。的确，作为一种现象，工作场所欺凌现在可以通过与患病率有关的合理一致的研究发现得到更好的理解。对目标，旁观者和组织有效性的负面影响;及其一些可能的先例。但是，正如本次审查所强调的那样，仍然存在许多挑战，特别是在其理论基础和预防和管理策略的有效性方面。本文基于情感事件理论，通过开发新的概念模型并分析其相关组件来增进理解，这些模型解释了工作场所欺凌的动态和复杂性质，并强调了当前和未来的争论。讨论了文献中的差距和未来的研究方向，其中包括研究人员之间就商定的工作场所欺凌行为达成共识的棘手问题，网络欺凌的出现，旁观者在解决这一现象方面的重要性以及正式和非正式方法的使用预防和干预。

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