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Competing through modern quality principles: a forward management approach

机译:通过现代质量原则竞争:一种先进的管理方法

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摘要

Cost efficiency is no longer the sole principle for competing in global markets. The authors of this paper have shown in many of their individual as well as joint publications that quality plays an important role in the competitiveness equation. However, quality in and by itself cannot achieve the synergistic results that many organizations hope to achieve when they embrace and implement quality programs. Timeliness and responsiveness to customer needs as well as the agility of the manufacturing processes have become the main ingredients of the competitiveness equation. It is necessary, therefore, that management should abandon many of their traditional approaches to managing quality and unlearn many of the old practices. The next generation manufacturing companies who want to survive, advance, and thrive in the next century will have to think proactively and embrace what we define here as 'forward management'. In this paper, the authors offer a simple model of forward management. The model, as Figure 1 shows, examines the performance at the strategic and operational levels. The former is labelled 'forward management', while the tatter is labelled 'forward engineering'. The components of the two dimensions of our model are also depicted in Figure 1. Finally, the model shows the impact of better performance on satisfying the needs of three important constituencies: customers, shareholders and employees. [References: 17]
机译:成本效益不再是在全球市场竞争的唯一原则。本文的作者已经在许多个人以及联合出版物中表明,质量在竞争力方程中起着重要作用。但是,质量本身并不能达到许多组织在接受和实施质量计划时希望达到的协同效果。对客户需求的及时性和响应能力以及制造过程的敏捷性已成为竞争力方程式的主要要素。因此,管理层有必要放弃许多传统的质量管理方法,而要学习许多旧的做法。想要在下个世纪生存,发展和繁荣的下一代制造公司将必须积极思考并接受我们在此定义的“前瞻性管理”。在本文中,作者提供了一个简单的正向管理模型。如图1所示,该模型检查了战略和运营级别的绩效。前者标记为“前向管理”,而破烂标记为“前向工程”。图1还描绘了模型的两个维度的组成部分。最后,模型显示了更好的性能对满足三个重要选区(客户,股东和员工)的需求的影响。 [参考:17]

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