AS A LEADERSHIP COACH, Janet Steinwedel, one of this article's authors, had been working with a nurse manager for 6 months when he said to her, "I made a change in my staff meetings and it's really working." She was surprised because they hadn't even talked about this as part of his goals or strategy. She asked him what stimulated the decision. "I was sitting in my staff meeting one day and realized everyone was bored to death-and, so was I!" Janet congratulated him for picking up on this opportunity and asked what happened next.
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