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首页> 外文期刊>Leadership in health services >Patients' satisfaction with the bulk trolley system in a government hospital in Malaysia
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Patients' satisfaction with the bulk trolley system in a government hospital in Malaysia

机译：马来西亚一家政府医院的患者对散装手推车系统的满意度

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Purpose - The purpose of this paper is to determine patients' satisfaction with the bulk trolley food service system and the effect of the system on energy and protein intakes. Design/methodology/approach - An interview-based questionnaire was used to measure patients' satisfaction (n = 70) with the hospital food services. Dietary intake of hospital food was determined through one-day weighed food intake survey and a food record for non-hospital food. Findings - The majority of the patients (98.6 per cent) were satisfied and 1.4 per cent was very satisfied with the food service. Energy (kcal) and protein (g) intakes from hospital food were higher than that of outside food (p < 0.05). However, most patients did not obtain their full energy and protein requirements from the hospital food provided. Four food service dimensions were found to be significantly correlated with patients' overall satisfaction {p < 0.05). Research limitations/implications - The questionnaire was adapted from the study by Capra et al. and modified to suit the local food service system, thus the application may be context-specific. The instrument did not measure factors that influence hospital food consumption, nor did it differentiate between the acceptability of different kinds of food. Also a comparison of patients' acceptance between the plated and bulk trolley system was not conducted in this study. Practical implications - The results of the study can be used as a basis for decision making and for future planning of the food service system. The findings prompt analytical comparison, between the bulk trolley, and plated systems, in determining patients' preference, and to increase food intake. Originality/value - Patient satisfaction surveys are regularly conducted in the country but none had ever studied the effectiveness of the bulk trolley system in relation to patients' satisfaction. The findings are noteworthy and, compared with the past literature review, the difference in the way...
机译：目的-本文的目的是确定患者对散装手推车食品服务系统的满意度以及该系统对能量和蛋白质摄入量的影响。设计/方法/方法-基于访谈的问卷用于衡量患者对医院餐饮服务的满意度（n = 70）。通过一日称量食物摄入量调查和非医院食物的食物记录来确定医院食物的饮食摄入量。调查结果-大多数患者（98.6％）对饮食服务感到满意，而1.4％的患者对餐饮服务非常满意。医院食物摄入的能量（千卡）和蛋白质（克）高于外部食物（p <0.05）。但是，大多数患者无法从提供的医院食物中获得全部能量和蛋白质需求。发现四个食物服务维度与患者的总体满意度显着相关（p <0.05）。研究局限性/含义-问卷是根据Capra等人的研究改编的。并进行修改以适合当地的餐饮服务系统，因此该应用程序可能是特定于上下文的。该仪器没有测量影响医院食物消耗的因素，也没有区分不同种类食物的可接受性。此外，在这项研究中，未对电镀和散装手推车系统之间的患者接受度进行比较。实际意义-研究结果可以用作食品服务系统决策和未来计划的基础。这些发现促使散装手推车和平板系统之间进行分析比较，以确定患者的喜好并增加食物摄入量。原创性/价值-在该国定期进行患者满意度调查，但从未研究过散装手推车系统与患者满意度有关的有效性。这些发现是值得注意的，并且与以往的文献综述相比，两者的区别在于...

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