A Study on the Service Quality and Customers' Satisfaction of the Security Company's Home Trading System

机译：安全公司家庭交易系统服务质量与客户的研究

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This study tried to research the home trading systcm(HTS) using the Internet in order to grasp how home trading system influence the customer satisfaction and loyalty.For this purpose,this study examined relevant literature,performed a survey,and employed statistical methods to analyze data.The result of this study shows:(1) the quality factors of HTS significantly affect customers' satisfaction but do not significantly affect customers' loyalty to HTS and (2) the quality of HTS plays an important role in improving customers' satisfaction loyalty to security companies.

机译：本研究试图使用互联网研究家庭交易系统（HTS），以便掌握家庭交易系统如何影响客户满意度和忠诚度。这项目的，本研究审查了相关文献，进行了调查，并采用统计方法分析该研究结果显示：（1）HTS的质量因素显着影响客户的满意度，但不会显着影响客户对HTS的忠诚度和（2）HTS质量在提高客户满意度忠诚方面发挥着重要作用到安全公司。

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《Pan-pacific conference on strategic innovation through collaboration and convergence》|2009年||共3页
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A Study on the Service Quality and Customers' Satisfaction of the Security Company's Home Trading System

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