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首页> 外文期刊>Academy of Management Journal >WAKING UP ON THE RIGHT OR WRONG SIDE OF THE BED: START-OF-WORKDAY MOOD, WORK EVENTS, EMPLOYEE AFFECT, AND PERFORMANCE
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WAKING UP ON THE RIGHT OR WRONG SIDE OF THE BED: START-OF-WORKDAY MOOD, WORK EVENTS, EMPLOYEE AFFECT, AND PERFORMANCE

机译：在病床的右边或右边醒来：工作日心情，工作活动，员工影响和绩效

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摘要

We examine how start-of-workday mood serves as an "affective prime" that relates to how employees see work events, how they feel subsequent to events, and how this felt affect relates to objective performance. Using experience sampling and both archival and coded performance, we tested these relationships in a call center. We found that start-of-workday mood relates to employee perceptions of customer affective display and employee affect subsequent to events (I.e., calls). Positive affect subsequent to events relates to coded performance quality, whereas negative affect subsequent to events relates to productivity. We find evidence that affect subsequent to events is a mediator.
机译：我们研究工作开始时的情绪如何充当“情感素数”，它与员工如何看待工作事件，事件后的感觉以及这种感觉如何影响客观绩效有关。使用经验采样以及存档和编码性能，我们在呼叫中心测试了这些关系。我们发现工作开始时的情绪与员工对客户情感展示的感知以及员工对事件（即电话）的影响有关。事件后的积极影响与编码性能质量相关，而事件后的负面影响与生产率相关。我们发现影响事件后发生的证据是调解人。

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