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Constructive Interaction: An Analysis of Verbal Interaction in a Usability Setting

机译:建设性互动:可用性设置中的言语互动分析

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This paper focuses on the interaction between teams of participants in the constructive interaction (CI) method. We analyzed transcripts and video recordings from five CI sessions in order to determine the types and frequencies of communicative acts performed as well as their usefulness to usability testers. In addition, we examined the contribution of the individual team members to the interaction and investigated whether the interaction took place according to a pattern of cooperation. Our analysis showed that team interaction in the CI test is highly task-oriented and hardly descriptive. For the most part, the five CI sessions contained communicative acts that are (potentially) useful to usability testers. The contribution of the team members to the interaction was largely similar in terms of types/frequencies of communicative acts, but the teams' cooperation pattern revealed that this equal contribution was no immediate guarantee for successful cooperation. To address this issue, we suggest several ways to improve the CI method
机译:本文着眼于建设性互动(CI)方法中参与者团队之间的互动。我们分析了五个CI会话的笔录和录像,以确定所执行的交际行为的类型和频率以及它们对可用性测试人员的有用性。此外,我们检查了各个团队成员对互动的贡献,并调查了互动是否根据合作模式进行。我们的分析表明,CI测试中的团队互动是高度面向任务的,几乎没有描述性。在大多数情况下,五个CI会话包含的交流行为对可用性测试人员(可能)有用。就沟通行为的类型/频率而言,团队成员对互动的贡献在很大程度上相似,但是团队的合作模式表明,这种平等的贡献并不是成功合作的直接保证。为解决此问题,我们建议了几种改进CI方法的方法

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