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Knowledge Management Processes: Storing, Searching and Sharing KnowLedGe in Practice

机译:知识管理过程:实践中存储,搜索和共享KnowLedGe

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摘要

Knowledge management includes several processes, e.g., knowledge creation, knowledge storing, sharing, and using knowledge. When these processes run smoothly, an organization can confirm that information is available for users whenever needed. This is essential for organizations that sell knowledge based services. However, often these processes are not as effective as they could be. In this article the authors concentrate on the following knowledge management processes: storing, searching, and sharing knowledge. The purpose of the research was to find out the different kind of practices companies use for these processes and how information technology can help companies produce these processes more effective. This paper includes the theoretical background of knowledge management and its processes as well as the results of an empirical benchmarking research done among medium sized and large organizations in knowledge intensive businesses.
机译:知识管理包括多个过程,例如,知识创建,知识存储,共享和使用知识。当这些过程顺利运行时,组织可以在需要时确认用户可以使用信息。这对于销售基于知识的服务的组织至关重要。但是,这些过程通常没有达到预期的效果。在本文中,作者专注于以下知识管理过程:存储,搜索和共享知识。研究的目的是找出公司用于这些流程的不同类型的实践,以及信息技术如何帮助公司更有效地制定这些流程。本文包括知识管理及其过程的理论背景,以及在知识密集型企业中的中型和大型组织中进行的经验基准研究的结果。

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