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首页> 外文期刊>Journal of the American Society for Information Science and Technology >User Satisfaction With An Internet-based Portal: An Asymmetric And Nonlinear Approach
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User Satisfaction With An Internet-based Portal: An Asymmetric And Nonlinear Approach

机译：用户对基于Internet的门户网站的满意度：一种非对称和非线性方法

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摘要

Past research in information systems (IS) user satisfaction primarily adopted a conventional "key-driver analysis" approach assuming that independent variables symmetrically and linearly affect user satisfaction. However, recent studies suggest that relationships in IS satisfaction models are more complex. Relying solely on symmetric and linear models runs the risk of sys-temically misestimating the impact of independent variables on user satisfaction. Building upon previous work, we empirically tested the asymmetric and nonlinear IS user satisfaction model in the context of Internet-based portals. Results show that negative perceived performance on three of the four information-quality attributes have greater impacts on overall satisfaction than do positive perceived performance. In addition, user satisfaction appears to display diminishing sensitivity to information quality in the domain of negative perceived performance but not in positive perceived performance. We expect that this study will generate interest in this new but important area of research.
机译：过去的信息系统（IS）用户满意度研究主要假设独立变量对称且线性地影响用户满意度，因此通常采用传统的“键驱动器分析”方法。但是，最近的研究表明，IS满意度模型中的关系更为复杂。仅依靠对称和线性模型会冒系统错误地估计自变量对用户满意度的影响的风险。在以前的工作的基础上，我们在基于Internet的门户的上下文中对非对称和非线性IS用户满意度模型进行了经验测试。结果表明，对四个信息质量属性中的三个的负面感知表现比对正面感知表现的影响更大。此外，用户满意度似乎在负面的感知表现域中显示出对信息质量的敏感性下降，而在正面的感知表现域中却没有显示。我们希望这项研究会引起人们对该新的但重要的研究领域的兴趣。

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