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Contribution of cross-functional teams to the improvement in operational performance

机译：跨职能团队对改善运营绩效的贡献

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Purpose-The purpose of this paper is to explore the role of cross-functional teams in the alignmentrnbetween system effectiveness and operational effectiveness after the implementation of enterpriserninformation systems (EIS). In addition, it aims to explore the contribution of cross-functional teams tornimprovement in operational performance.rnDesign/methodology/approach-The research uses a combination of qualitative and quantitativernmethods, in a two-stage methodological approach, to investigate the influence of cross-functionalrnteams on the alignment between system effectiveness and operational effectiveness and the impact ofrnthe stated alignment on the improvement in operational performance.rnFindings-Initial findings suggest that factors stemming from system effectiveness and thernperformance objectives stemming from operational effectiveness are important and significantly wellrncorrelated factors that promote the alignment between the effectiveness of technologicalrnimplementation and the effectiveness of operations. In addition, confirmatory factor analysis hasrnbeen used to find the structural relationships and provide explanations for the stated alignment andrnthe contribution of cross-functional teams to the improvement in operational performance.rnResearch limitations/implications-The principal limitation of this study is its small samplernsize.rnPractical implications-Cross-functional teams have been used by many organisations as a way ofrninvolving expertise from different functional areas in the implementation of innovative technologies.rnAn appropriate use of the dimensions that emerged from this research, in the context ofrncross-functional teams, will assist organisations to properly utilise cross-functional teams with the aimrnof improving operational performance.rnOriginality/value-The paper presents a new approach to measure the effectiveness of EISrnimplementation by adding new dimensions to measure it.
机译：目的-本文的目的是探索跨职能团队在实施企业信息系统（EIS）之后在系统有效性和运营有效性之间保持一致的作用。此外，它的目的是探索跨职能团队对改善运营绩效的贡献。设计/方法/方法-该研究采用定性和定量方法相结合的方法，采用两阶段方法，研究了跨部门团队的影响。功能-关于系统有效性和运营有效性之间的一致性以及所述一致性对运营绩效改善的影响的研究。-初步发现表明，系统有效性产生的因素和运营有效性产生的绩效目标非常重要，并且与相关性显着相关，从而促进了运营效率的提高。技术实施的有效性与运营的有效性之间的一致性。此外，验证性因素分析已被用于寻找结构关系，并为既定的一致性和跨职能团队对改善运营绩效的贡献提供解释。研究局限/意义-本研究的主要局限性是其样本量小。实践意义-跨职能团队已被许多组织用作在创新技术实施过程中吸收来自不同职能领域的专业知识的一种方式。rn在跨职能团队的背景下，对本研究中出现的维度的适当使用将可以协助组织正确地利用跨职能团队，以提高运营绩效。原始性/价值-本文提出了一种新的方法来衡量EIS实现的有效性，方法是增加新的度量方法。

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