Six Reasons Why Supply-oriented Indicators Systematically Overestimate Service Quality in Public Transport

PIET RIETVELD

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Six Reasons Why Supply-oriented Indicators Systematically Overestimate Service Quality in Public Transport

机译：以供应为导向的指标系统地高估公共交通服务质量的六个原因

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Supply-oriented measures of quality lead to a systematic overestimate of quality as experienced by travellers in public transport. An example is a train with an average occupation rate for seats being 50%, where, nevertheless, the occupation rate observed by travellers is much higher when some parts of the trajectory are busy. Similar examples are discussed for waiting times at stops, probabilities of arriving in time, probabilities of getting a connection and walking distances to bus stops. A plea is then made for putting more effort in measuring demand-oriented quality measures.

机译：面向供应商的质量衡量标准会导致公共交通旅客对系统质量的高估。例如，一列火车的平均座位占用率为50％，尽管如此，当轨道的某些部分繁忙时，旅行者观察到的占用率要高得多。讨论了类似的示例，包括站点的等待时间，及时到达的概率，获得连接的概率以及到公共汽车站的步行距离。然后请求做出更多努力来测量面向需求的质量度量。

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《Transport Reviews》 |2005年第3期|共10页
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PIET RIETVELD;
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正文语种 eng
中图分类综合运输体制与结构;
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1. Six Reasons Why Supply-oriented Indicators Systematically Overestimate Service Quality in Public Transport [J] . PIET RIETVELD Transport Reviews . 2005,第3期

机译：以供应为导向的指标系统地高估公共交通服务质量的六个原因
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3. Evidence for Publicly Reported Quality Indicators in Residential Long-Term Care: A Systematic Review [J] . Franziska Zú?iga, Magdalena Osinska, Franziska Zuniga Innovation in aging. . 2020,第Supplementa1期

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4. ANALYSIS OF SERVICE AND QUALITY INDICATORS IN PUBLIC WORKS CONCESSION CONTRACTS OR HOW TO IMPROVE ROAD SAFETY BY UPGRADING QUALITY INDICATORS AND TO BE PENALISED DUE TO ROAD SAFETY INDICATORS [C] . ENRIQUE SOLER SALCEDO, MIGUEL ANGEL GARCÍA GÓMEZ, DIEGO HERREROS LAGUÍA World Road Association;World road congress . 2015

机译：分析公共工程特许经营合同中的服务和质量指标，或如何通过升级质量指标来提高道路安全性，并由于道路安全指标而使其质量受到惩罚
5. DEVELOPMENT OF A PARAMETRIC SYSTEM PERFORMANCE INDICATOR AND ITS APPLICATIONS IN TRANSPORTATION LEVEL-OF-SERVICE AND SOCIAL INDICATOR MOVEMENTS. [D] . TUNG, JACKSON SHOU-NOON -1

机译：参数系统性能指标的开发及其在交通服务水平和社会指标运动中的应用。
6. Evidence for Publicly Reported Quality Indicators in Residential Long-Term Care: A Systematic Review [O] . Franziska Zúñiga, Magdalena Osinska, Franziska Zuniga 2020

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7. Six Reasons Why Supply-oriented Indicators Systematically Overestimate Service Quality in Public Transport [O] . Rietveld, P. 2005

机译：以供应为导向的指标系统地高估公共交通服务质量的六个原因
8. Transit Bus, Paratransit, Rural Public and Intercity Bus, New Transportation Systems and Technology, Capacity and Quality of Service. Public Transit. Journal of the Transportation Research Board. Transportation Research Record No 1841;Transportation rese [R] . 2003

机译：过境巴士，辅助客运，农村公共和城际巴士，新的运输系统和技术，能力和服务质量。公共交通。交通研究委员会杂志。交通研究记录No 1841;交通研究

Six Reasons Why Supply-oriented Indicators Systematically Overestimate Service Quality in Public Transport

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