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Inpatients' and outpatients' satisfaction: The mediating role of perceived quality of physical and social environment

机译：住院患者和门诊患者的满意度：感知的身体和社会环境质量的中介作用

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This study analyses the processes through which the physical environment of health care settings impacts on patients' well-being. Specifically, we investigate the mediating role of perceptions of the physical and social environments, and if this process is moderated by patients' status, that is, if the objective physical environment impacts inpatients' and outpatients' satisfaction by different social-psychological processes. Patients (N=206) evaluated the physical and social environments of the care unit where they were receiving treatment, and its objective physical conditions were independently evaluated by two architects. Results showed that the objective environmental quality affects satisfaction through perceptions of environmental quality, and that patients' status moderates this relationship. For inpatients, it is the perception of quality of the social environment that mediates the relationship between objective environmental quality and satisfaction, whereas for outpatients it is the perception of quality of the physical environment. This moderated mediation is discussed in terms of differences on patients' experiences of health care environments.
机译：这项研究分析了医疗机构的物理环境影响患者健康的过程。具体而言，我们调查了对身体和社会环境的感知的中介作用，以及该过程是否受患者状况的调节，即客观的物理环境是否通过不同的社会心理过程影响了住院和门诊患者的满意度。患者（N = 206）评估了接受治疗的护理部门的物理和社会环境，其客观身体状况由两名建筑师独立评估。结果表明，客观的环境质量会通过感知环境质量来影响满意度，并且患者的状况会缓和这种关系。对于住院患者而言，是对社会环境质量的感知介导了客观环境质量与满意度之间的关系，而对于门诊患者而言，正是对物理环境质量的感知。根据患者对医疗环境的体验差异来讨论这种适度的调解。

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