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首页> 外文期刊>Journal of Applied Psychology >The Positive and Negative Effects of Anger on Dispute Resolution: Evidence From Electronically Mediated Disputes
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The Positive and Negative Effects of Anger on Dispute Resolution: Evidence From Electronically Mediated Disputes

机译：愤怒对争端解决的正面和负面影响：电子纠纷的证据

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Scholars have argued that anger expressed by participants in mediation is counterproductive; yet, there is also reason to believe that expressions of anger can be productive. The authors tested these competing theories of emotion by using data from online mediation. Results show that expression of anger lowers the resolution rate in mediation and that this effect occurs in part because expressing anger generates an angry response by the other party. However, when respondents are especially vulnerable, expressions of anger by the filer do not hinder settlement. The authors also examined precursors to anger, such as value of dispute and reputation, and the degree to which a focus on dispute resolution is reciprocated.
机译：学者认为，调解参与者表达的愤怒适得其反。然而，我们也有理由相信愤怒的表情可以产生作用。作者使用来自在线中介的数据测试了这些竞争性的情感理论。结果表明，愤怒的表达降低了调解的解决率，并且出现这种效果的部分原因是表达愤怒会引起对方的愤怒反应。但是，当受访者特别容易受到伤害时，申报人的愤怒并不妨碍解决。作者还研究了愤怒的先兆，例如争端的价值和声誉，以及对解决争端的关注程度。

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