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首页> 外文期刊>Journal of information & knowledge management >Using LibQUAL Model for Improving the Level of Students' Satisfaction from Quality of Services in Academic Libraries: A Case Study in North Khorasan Province, Iran
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Using LibQUAL Model for Improving the Level of Students' Satisfaction from Quality of Services in Academic Libraries: A Case Study in North Khorasan Province, Iran

机译：使用LibQUAL模型提高学生对大学图书馆服务质量的满意度：以伊朗北部霍拉桑省为例

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摘要

The most important aim of the research is to evaluate and analyse the quality level of services of four different university libraries which are located in the North Khorasan province in Iran. The statistical populations included various students from different branches and they were chosen as samples. For collecting data, the survey method was applied; meanwhile, data collection tool, specific questionnaire wera used since that each of the four components for quality estimation of services was calculated using LibQUAL tool. The mean total services for university libraries of North Khorasan were negative in terms of service fitness gap, which means that libraries were not capable of satisfying the minimum anticipation of their users. Interestingly, for all library services, gap was negative too. In other words, libraries are far from rewarding the expectations of students associated with the most desirable (maximum) level of services.
机译：该研究的最重要目的是评估和分析位于伊朗北呼罗珊省的四所不同大学图书馆的服务质量水平。统计人群包括来自不同部门的各种学生，他们被选为样本。为了收集数据，采用了调查方法。同时，由于使用LibQUAL工具计算了用于服务质量评估的四个组件中的每个组件，因此使用了数据收集工具，特定的问卷调查问卷。就服务适应性差距而言，北呼罗珊大学图书馆的平均总服务费用为负，这意味着图书馆无法满足用户的最低期望。有趣的是，对于所有图书馆服务，差距也为负。换句话说，图书馆远远不能满足与最理想（最大）服务水平相关的学生的期望。

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