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首页> 外文期刊>Current directions in psychological science: a journal of the American Psychological Society >The Psychology of Offering an Apology: Understanding the Barriers to Apologizing and How to Overcome Them
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The Psychology of Offering an Apology: Understanding the Barriers to Apologizing and How to Overcome Them

机译：提供道歉的心理学：了解道歉的障碍和如何克服它们

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摘要

After committing an offense, a transgressor faces an important decision regarding whether and how to apologize to the person who was harmed. The actions he or she chooses to take after committing an offense can have dramatic implications for the victim, the transgressor, and their relationship. Although high-quality apologies are extremely effective at promoting reconciliation, transgressors often choose to offer a perfunctory apology, withhold an apology, or respond defensively to the victim. Why might this be? In this article, I propose three major barriers to offering high-quality apologies: (a) low concern for the victim or relationship, (b) perceived threat to the transgressor's self-image, and (c) perceived apology ineffectiveness. I review recent research examining how these barriers affect transgressors' apology behavior and describe insights this emerging work provides for developing methods to move transgressors toward more reparative behavior. Finally, I discuss important directions for future research.
机译：在犯罪后，违法者面临关于是否以及如何向受伤的人道歉的重要决定。他或她选择在犯罪后选择采取的行动可能对受害者，违法者及其关系产生巨大影响。虽然高质量的道歉在促进和解方面非常有效，但是违法者往往选择提供敷衍道歉，拒绝道歉，或者防守给受害者。为什么这可能是？在本文中，我提出了三个主要障碍，为提供高质量的道歉：（a）对受害者或关系的低点关切，（b）对违法者的自我形象感知威胁，（c）感知道歉效应。我审查了最近的研究检查这些障碍如何影响犯罪者的道歉行为，并描述这种新兴工作的洞察力提供了发展方法，以便将违法者移动到更重种行为。最后，我讨论了未来研究的重要方向。

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