Ab'/> Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>The Journal of Academic Librarianship >Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment
【24h】

Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment

机译：学术图书馆的本科生助理人员配备聊天参考：基于标准的评估

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

AbstractAcademic libraries have long experimented with how to staff the reference desk. Recent trends at college and university libraries indicate a shift toward a tiered staffing model, relying on a mix of professional librarians, library paraprofessional staff and often graduate students when available. Fewer academic libraries employ undergraduate students to work at the reference desk. This paper examines the use of undergraduate library assistants specifically to staff chat reference services at an academic library. It analyzes chat transcripts for content and comparative quality between different types of answerers: professional librarians, paraprofessional staff, and undergraduate students. Our analysis of 451 chat reference transcripts determined that undergraduate students can indeed provide satisfactory chat reference services, comparable in quality and content to that of paraprofessional staff and professional librarians. The data suggests that having well-trained undergraduate students staff chat reference is a viable, and even desirable, option for academic libraries.]]>
机译：<！[cdata [ 抽象 学术图书馆长期以来一直在使用如何员工参考桌。最近在大学和大学图书馆的趋势表明，转向分层的人员配置模型，依靠专业图书馆员，图书馆霸权的工作人员和往往在提供的研究生。较少的学术图书馆雇用本科生在参考办公室工作。本文审查了本科图书馆助理专门用于学术图书馆的工作人员聊天参考服务。它分析了不同类型应答者之间的内容和比较质量的聊天成绩单：专业图书馆员，副手术员和本科生。我们对451个聊天参考成绩单的分析确定，本科生确实可以提供令人满意的聊天参考服务，以质量和内容与Paraprofessional员工和专业图书馆员的符合方式相当。这些数据表明，有训练有素的本科生人员聊天参考是一种可行，甚至是学术图书馆的可行选择。 ]] >

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号