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Should Chat Reference be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats

机译：聊天参考应该由图书馆员配备吗？使用LibStats对大学图书馆的聊天参考进行评估

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This study analyzes 1,557 chat reference questions received at Grand Valley State University Libraries over four semesters to determine the quantity and nature of the questions. Results indicated that use of chat reference was low and that less than a quarter of chat questions required a librarian to answer. The cost of a librarian answering a chat question ranged from $37 to $439 per question. The findings suggest that assigning chat reference to trained reference assistants will not affect patron service and that it is not cost effective to use reference librarians to answer chat questions.

机译：这项研究分析了四个学期在大谷州立大学图书馆收到的1,557个聊天参考问题，以确定问题的数量和性质。结果表明，聊天参考的使用率很低，并且少于四分之一的聊天问题需要馆员回答。回答聊天问题的图书管理员的费用从每个问题37美元到439美元不等。研究结果表明，将聊天参考分配给受过训练的参考助手不会影响顾客服务，并且使用参考图书馆员回答聊天问题也不划算。

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Bravender Patricia; Lyon Colleen; Molaro Anthony;
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年度 2011
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原文格式 PDF
正文语种 {"code":"en","name":"English","id":9}
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入库时间 2022-08-20 20:25:25

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1. Should chat reference be staffed by librarians? an assessment of chat reference at an academic library using libstats [J] . Bravender P., Lyon C., Molaro A. Internet reference services quarterly . 2011,第3期

机译：聊天参考应该由图书馆员配备吗？使用libstats对大学图书馆的聊天参考进行评估
2. Should Chat Reference Be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats [J] . Patricia Bravendera Colleen Lyonb, Anthony Molaroc Internet Reference Services Quarterly . 2011,第3期

机译：聊天参考应该由图书馆员配备吗？使用LibStats对大学图书馆的聊天参考进行评估
3. Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment [J] . Kelsey Keyes, Ellie Dworak The Journal of Academic Librarianship . 2017,第6期

机译：学术图书馆的本科生助理人员配备聊天参考：基于标准的评估
4. Ask a Librarian Live: Using Chat Technology to Expand Remote Reference Services in an Academic Business Library [C] . Stacy Olkowski, Special Libraries Association SLA annual conference . 2001

机译：询问图书管理员生活：使用聊天技术扩展学术商业库中的远程参考服务
5. Reference librarians' perceptions of chat reference: An exploration of the factors effecting implementation. [D] . Huston, Celia J. 2009

机译：参考馆员对聊天参考的理解：探索影响实施的因素。
6. Reference librarians perceptions and use of Internet resources: results of a survey of academic health sciences libraries. [O] . K Schilling, C B Wessel 1995

机译：参考馆员对互联网资源的看法和使用：对学术健康科学图书馆的调查结果。
7. Shibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS mini grant to add authentication and develop an interoperable chat client [O] . McKay J., Brown A., Bronleigh H., 2008

机译：Shibbolising在线图书管理员：两个大学图书馆如何通过使用MAMS mini赠款添加身份验证并开发可互操作的聊天客户端来增强其协作聊天参考服务

Should Chat Reference be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats

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