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首页> 外文期刊>Internet Reference Services Quarterly >Should Chat Reference Be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats
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Should Chat Reference Be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats

机译：聊天参考应该由图书馆员配备吗？使用LibStats对大学图书馆的聊天参考进行评估

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This study analyzes 1557 chat reference questions received at Grand Valley State University Libraries over four semesters to determine the quantity and nature of the questions. Results indicated that use of chat reference was low and that less than a quarter of chat questions required a librarian to answer. The cost of a librarian answering a chat question ranged from $37 to $439 per question. The findings suggest that assigning chat reference to trained reference assistants will not affect patron service and that it is not cost effective to use reference librarians to answer chat questions.View full textDownload full textKEYWORDSchat reference, reference costs, LibStats, reference assessment, digital reference, virtual reference, online reference, academic libraries, transcript analysis, reference services analysisRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/10875301.2011.595255
机译：这项研究分析了四个学期在大谷州立大学图书馆收到的1557个聊天参考问题，以确定问题的数量和性质。结果表明，聊天参考的使用率很低，并且少于四分之一的聊天问题需要馆员回答。回答聊天问题的图书管理员的费用从每个问题37美元到439美元不等。研究结果表明，将聊天参考分配给受过训练的参考助手不会影响顾客服务，并且使用参考图书馆员回答聊天问题也不划算。虚拟参考，在线参考，大学图书馆，笔录分析，参考服务分析相关var addthis_config = {ui_cobrand：“泰勒和弗朗西斯在线”，service_compact：“ citeulike，netvibes，twitter，technorati，delicious，linkedin，facebook，stumbleupon，digg，google ，more“，pubid：” ra-4dff56cd6bb1830b“};添加到候选列表链接永久链接http://dx.doi.org/10.1080/10875301.2011.595255

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