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Gap Analysis of Users' Perceptions and Staffs' Expectations Regarding the Library Service Qualify, Customer Satisfaction and Loyalty : A Case Study of the National Library of Korea

机译：用户看法和员工对图书馆服务资格，客户满意度和忠诚度的期望的差距分析 - 以韩国国家图书馆为例

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作者
Dong-Geun Oh; Young-Kyu Lim; Ji-Suk Yeo;
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年度 2006
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原文格式 PDF
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入库时间 2022-08-20 22:23:09

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Gap Analysis of Users' Perceptions and Staffs' Expectations Regarding the Library Service Qualify, Customer Satisfaction and Loyalty : A Case Study of the National Library of Korea

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