The Impact of Human Resource Management on Service Innovation in Travel Agencies

机译：人力资源管理对旅行社服务创新的影响

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The success of service innovation is largely associated with human resource management. This study conducted an empirical research on the relationship among HRM, service innovation and performance of travel agencies, with 28 travel agencies in China as samples. The result demonstrates that human resource management significantly impacts service innovation and the performance of t ravel agencies, and service innovation partially mediates the relationship between HRM and the performance of travel agencies.

机译：服务创新的成功基本上与人力资源管理有关。本研究对HRM，服务创新和旅行社表演的关系进行了实证研究，中国的28个旅行社作为样品。结果表明，人力资源管理显着影响服务创新和T rve机构的表现，而服务创新部分地调解人力资源管理部门与旅行社表现之间的关系。

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《International conference on product innovation management》|2009年||共5页
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作者
Chen Xuejun; Zhao Jinjing; Huang Yungang; Xu Danping;
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中图分类管理学;
关键词
Service Innovation; Human Resource Management; Travel Agencies;

机译：服务创新;人力资源管理;旅行社;

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The Impact of Human Resource Management on Service Innovation in Travel Agencies

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