The Impact of Human Resource Management on Service Innovation in Travel Agencies

机译：人力资源管理对旅行社服务创新的影响

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The success of service innovation is largely associated with human resource management. This study conducted an empirical research on the relationship among HRM, service innovation and performance of travel agencies, with 28 travel agencies in China as samples. The result demonstrates that human resource management significantly impacts service innovation and the performance of t ravel agencies, and service innovation partially mediates the relationship between HRM and the performance of travel agencies.

机译：服务创新的成功很大程度上与人力资源管理有关。这项研究对人力资源管理，服务创新和旅行社绩效之间的关系进行了实证研究，以中国28家旅行社为样本。结果表明，人力资源管理对旅行社的服务创新和绩效产生重大影响，而服务创新部分地调节了人力资源管理与旅行社绩效之间的关系。

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来源
《Proceedings of the 4th international conference on product innovation management》|2009年|1535-1539|共5页
会议地点 Wuhan(CN);Wuhan(CN)
作者
Chen Xuejun; Zhao Jinjing; Huang Yungang; Xu Danping;
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作者单位

School of Management, Zhejiang University, Hangzhou, P.R.China, 310058;

School of Management, Zhejiang University, Hangzhou, P.R.China, 310058;

School of Management, Zhejiang University, Hangzhou, P.R.China, 310058;

School of Management, Zhejiang University, Hangzhou, P.R.China, 310058;

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会议组织
原文格式 PDF
正文语种 eng
中图分类管理学;
关键词
Service Innovation; Human Resource Management; Travel Agencies;

机译：服务创新；人力资源管理;旅游公司;

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The Impact of Human Resource Management on Service Innovation in Travel Agencies

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