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首页> 美国卫生研究院文献>International Journal of Environmental Research and Public Health >Patient Satisfaction with Community Pharmacies Services: A Cross-Sectional Survey from Punjab; Pakistan
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Patient Satisfaction with Community Pharmacies Services: A Cross-Sectional Survey from Punjab; Pakistan

机译：患者对社区药房服务的满意度：旁遮普邦的跨部门调查；巴基斯坦

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Purpose: Patient satisfaction can identify specific areas of improvement in community pharmacy services. Currently in Pakistan, no evidence exists in this regard. This study was conducted to determine the needs of patients and the current standards of pharmacies. Methods: A cross-sectional study was conducted between October 2016 and June 2017. A pilot tested questionnaire was used to collected the data from 1088 patients of 544 community pharmacies. Likert scale and one way ANOVA was used to analyze the data. Results: The response rate of community pharmacies was 80% and that of purchasers was 68.1%. The mean age of participants was 35.2 years. The mean overall satisfaction score of participants was 2.78/5.00. Many patients were dissatisfied (1.65/5.00) with parking facilities provided by pharmacies. Pharmacy service time fulfilled the requirements of most patients (4.16/5.00). The counseling person’s good attitude (3.99/5.00) was credited by purchasers. Level of patient satisfaction with the availability of medicines (3.19/5.00), safe storage of medicines in pharmacy stores (3.66/5.00), and quality of medicines (3.41/5.00) were almost moderate. Many patients were very satisfied (4.35/5.00) with readable instructions for their medications. Approximately half of the patients were dissatisfied with the waiting time. Many patients were also dissatisfied (2.28/5.00) with the knowledge of the counseling person. Patients perceived that staff interest in patient recovery (2.24/5.00) was low. No significant difference in level of satisfaction with regard to participant’s characteristics was found. Conclusions: The current study demonstrated a low level of patient satisfaction with regard to community pharmacy services in Pakistan. These services need improvement.
机译：目的：患者满意度可以确定社区药房服务中需要改进的特定领域。目前在巴基斯坦，这方面没有证据。进行这项研究是为了确定患者的需求和当前药房标准。方法：在2016年10月至2017年6月之间进行了一项横断面研究。使用了先导测试问卷对544家社区药房的1088例患者进行了收集。利克特量表和一种使用ANOVA分析数据的方法。结果：社区药店的回应率为80％，购买者的回应率为68.1％。参与者的平均年龄为35.2岁。参与者的平均总体满意度得分为2.78 / 5.00。许多患者对药房提供的停车设施感到不满意（1.65 / 5.00）。药房服务时间符合大多数患者的要求（4.16 / 5.00）。辅导员的良好态度（3.99 / 5.00）得到了购买者的认可。患者对药品供应的满意度（3.19 / 5.00），在药房中安全存储的药品（3.66 / 5.00）和药品质量（3.41 / 5.00）的水平几乎是中等的。许多患者对药物的可读说明非常满意（4.35 / 5.00）。大约一半的患者对等待时间不满意。在咨询人员的知识下，许多患者也不满意（2.28 / 5.00）。患者认为员工对患者康复的兴趣很低（2.24 / 5.00）。在参与者的特征方面，满意度没有显着差异。结论：目前的研究表明，巴基斯坦社区药房服务的患者满意度较低。这些服务需要改进。

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