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User's Perception and Satisfaction with Reference Services in University Libraries of Punjab: A Survey

机译：用户对旁遮普邦大学图书馆的参考服务感知和满意度：调查

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User satisfaction and maximum use of library services and resources have become important topic for libraries to maintain awareness of. Many libraries especially the university libraries are focusing on evaluation of the users' needs and their satisfaction with their services. Library user satisfaction surveys can provide better understanding of user's perception and service quality in libraries. Providing high quality reference service is not easy task, and it needs regular feedback and assessment. By knowing of users' perception and satisfaction, libraries can tailor those services according to their needs. Keeping the importance of reference services in view many studies are conducted in the developed world, but in Pakistan the situation is not encouraging. Very few studies are conducted to find out the status of reference services in different libraries of Pakistan but there is no data available on user satisfaction with reference services of university libraries. Keeping the gaps and need of the time in view, the basic purpose of this survey is to get the broad understanding of user's perception with reference services. It also explores their satisfaction with these services. The survey is limited to all public sector university libraries (N = 10) of the Punjab province (Pakistan) having a reasonable collection, staff, and separate reference section, as well as a reference librarian. The data was collected through mail, e-mail and personal visits. Findings of the study can be helpful for the library authorities and professionals for revisiting their reference services and sources.
机译：用户满意度和储存资源的最大利用已经成为图书馆的重要主题，以维持意识。许多图书馆尤其是大学图书馆专注于评估用户的需求及其与服务的满意度。图书馆用户满意度调查可以更好地了解图书馆中的用户的感知和服务质量。提供高质量的参考服务并不容易任务，需要定期反馈和评估。通过了解用户的感知和满意度，图书馆可以根据其需求定制这些服务。保持参考服务的重要性，在发达的世界中进行了许多研究，但在巴基斯坦，情况不鼓励。很少有研究以找出巴基斯坦不同图书馆的参考服务的地位，但没有关于大学图书馆的参考服务的用户满意度。保持差距和需要时间的视野，本调查的基本目的是实现对用户与参考服务的看法的广泛理解。它还探讨了对这些服务的满意度。该调查仅限于旁遮普省（巴基斯坦）的所有公共部门大学图书馆（巴基斯坦），具有合理的收集，员工和单独的参考部分，以及参考图书管理员。通过邮件，电子邮件和个人访问来收集数据。该研究的调查结果可以有助于图书馆当局和专业人士，用于重新审视其参考服务和来源。

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