• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Library management >Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia
【24h】

Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia

机译：使用SEM-PLS评估用户对图书馆服务质量的满意度：马来西亚的证据

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - The purpose of this paper is to examine the impact of Libqual+™ dimension (affect of services, information control and Library as a place) on user satisfaction at Universiti Kebangsaan Malaysia (UKM). Design/methodology/approach - Data were collected using a sample of 100 students and it was analyzed using SPSS and SmartPLS. The measurement model was analyzed using composite reliability, convergent and discriminate validity while the structural model was used to predict the relationships between variables. Findings - The results indicated that services, information control and library as a place have a significant and positive impact on the overall satisfaction of library users, with affect of services being the most important predictor of library user satisfaction. Practical implications - Overall, users are satisfied with the services provided by the UKM library. Results from this study will help librarians to make better decisions in providing effective services and fulfilling the library's vision and mission. Originality/value - The study provides insight into the UKM University how to use LibQual+™ dimension to improve user's satisfaction.
机译：目的-本文的目的是研究Libqual +™维度（服务，信息控制和图书馆作为场所）对马来西亚Kebangsaan大学（UKM）用户满意度的影响。设计/方法/方法-使用100名学生的样本收集数据，并使用SPSS和SmartPLS对其进行分析。使用综合可靠性，收敛性和区分有效性对测量模型进行了分析，而使用结构模型预测变量之间的关系。调查结果-结果表明，服务，信息控制和图书馆作为一个场所，对图书馆用户的整体满意度具有重大而积极的影响，而服务的影响是图书馆用户满意度的最重要预测指标。实际意义-总体而言，用户对UKM库提供的服务感到满意。这项研究的结果将有助于图书馆员在提供有效服务以及实现图书馆的愿景和使命方面做出更好的决策。原创性/价值-该研究为UKM大学提供了有关如何使用LibQual +™维度来提高用户满意度的见解。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号