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Performance patterns in face-to-face and computer-supported teams

机译：面对面和计算机支持的团队中的绩效模式

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Purpose - This paper presents a longitudinal experimental study on teams with the purpose of investigating the impact of communication media on decision-making teams. The authors aims to achieve that by comparing face-to-face (FTF) and computer-supported (CS) teams over a series of three sessions on three response variables: performance, cohesiveness, and synergy. Design/methodology/approach - A total of 24 teams, each of five students, participated in three separate decision-making sessions in which they solved a survival simulation scenario. Each team was randomly assigned to either face-to-face (FTF) or computer-supported (CS) communication condition. The analysis compared overall means and mean patterns over time on the three response variables across the two communication media. Findings - Results suggest that there were no differences in overall performance between CS and FTF teams and no differences in performance changes over time between the two media; there were no overall differences in overall synergy or synergy changes over time; and FTF teams reported higher average cohesiveness than CS teams, but cohesiveness improved at a faster rate in CS teams than in FTF teams. Overall these results suggest that the CS communication did not reduce the group's ability to work together. Moreover, the higher increase in cohesiveness reported by CS teams suggests that the ability to build relationships can increase over time. Practical implications - Given the prominence of information technologies as a communication mechanism, the question of how team members in remote locations perform over time is of great theoretical and practical importance. Originality/value - This study provides some preliminary evidence that computer communication does not significantly reduce the group's ability to perform over time for decision-making tasks. CS teams report lower overall levels of cohesiveness which could indicate that some communication barriers might still limit the group's ability to build relationships.
机译：目的-本文对团队进行了纵向实验研究，目的是调查传播媒体对决策团队的影响。作者旨在通过在三个响应变量（性能，凝聚力和协同作用）三个系列的一系列会议上比较面对面（FTF）团队和计算机支持（CS）团队来实现这一目标。设计/方法/方法-总共24个团队（每5个学生中的每一个）参加了三个单独的决策会议，他们在其中解决了生存模拟方案。每个团队都被随机分配为面对面（FTF）或计算机支持（CS）的交流条件。该分析比较了两种通信媒体上三个响应变量随时间的总体均值和均值模式。调查结果-结果表明，CS和FTF团队之间的整体绩效没有差异，并且两种媒体之间的绩效随时间的变化也没有差异；总协同作用或协同作用随时间的变化没有整体差异；和FTF团队的平均内聚性高于CS团队，但CS团队的内聚性提高速度高于FTF团队。总体而言，这些结果表明，CS交流并未降低小组的协作能力。此外，CS团队报告的内聚力的更高提高表明建立关系的能力会随着时间的推移而增加。实际意义-鉴于信息技术作为一种沟通机制而倍受关注，偏远地区团队成员如何随时间推移表现的问题具有重大的理论和实践意义。原创性/价值-这项研究提供了一些初步证据，表明计算机通信不会显着降低团队随时间执行决策任务的能力。 CS团队报告的整体凝聚力水平较低，这可能表明某些沟通障碍可能仍会限制团队建立关系的能力。

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