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首页> 外文期刊>The International journal of pharmacy practice >Assessment of patient satisfaction with pharmaceutical services in a Nigerian teaching hospital
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Assessment of patient satisfaction with pharmaceutical services in a Nigerian teaching hospital

机译：尼日利亚一家教学医院对患者对药物服务的满意度评估

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To assess patients' satisfaction with pharmaceutical services using an "ideal referent" model, and to further explore the validity of an existing patient satisfaction instrument. Method A cross-sectional survey was conducted with a sample of 500 outpatients recruited consecutively at the University of Benin teaching hospital, Nigeria. A self-completion questionnaire that employed a Likert-type scale was used. Data were used to calculate scores on a scale that ranged from 20 to 100, with an assumed midpoint of 60. Descriptive statistics on the sample characteristics and questionnaire items were computed including means, standard deviations and frequency distributions. Varimax rotation with Kaiser normalisation was employed in principal factor analysis. Student's t-test and one-way ANOVA were used for inferential statistics.The instrument reliability was determined to be 0.9641 and was comparable to the reference study. Nearly half of the patients (46%) rated the amount of time the pharmacist offered to spend with them as poor. About one-third rated promptness of prescription service as poor. Only 49% felt satisfied with the pharmaceutical services. Overall, pharmacy services received a satisfaction rating of 56.04+-24.49, below the midpoint. Perceived satisfaction was significantly higher in "friendly explanation" than in "managing therapy" (t = 3.916; P<0.0001).The study provides evidence that patients experience low satisfaction with current pharmaceutical services at the study hospital. The sociodemographic characteristics of patients were not associated with their level of satisfaction. We further confirm the validity of the patient satisfaction questionnaire in a Nigerian practice setting.
机译：使用“理想参照对象”模型评估患者对药物服务的满意度，并进一步探索现有患者满意度工具的有效性。方法采用横断面调查方法，对在尼日利亚贝宁大学教学医院连续招募的500名门诊病人进行抽样调查。使用采用李克特型量表的自我完成调查表。数据用于计算分数，范围从20到100，假设中点为60。计算样本特征和问卷项目的描述性统计数据，包括均值，标准差和频率分布。主因子分析中采用Kaiser归一化的方差最大旋转。使用学生t检验和单向方差分析进行推断统计，仪器可靠性确定为0.9641，与参考研究相当。将近一半的患者（46％）认为药剂师提供的陪伴时间很差。大约三分之一的人认为处方服务的及时性差。只有49％的人对药品服务感到满意。总体而言，药房服务的满意度为56.04 + -24.49，低于中点。 “友好的解释”中的感知满意度显着高于“管理疗法”中的感知满意度（t = 3.916; P <0.0001）。该研究提供了证据，表明患者对研究医院当前的药物服务满意度较低。患者的社会人口统计学特征与他们的满意度无关。我们进一步确认了患者满意度调查表在尼日利亚实践环境中的有效性。

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