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The Impact of Service Value,Price,Service Process and Service Quality on the Customers' Satisfaction and Loyalty of Korean Airline Companies

机译:服务价值,价格,服务流程和服务质量对韩国航空公司的客户满意度和忠诚的影响

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Recently,airlines in Korea are feeling the heat from the lengthy economic slump,as financially squeezed customers are unable to use flights.In spite of reducing passengers,new low cost carriers(domestic) are started in last year.In Korea Jcju Airlines and Hanseong Airlines launched their business a low cost carrier in 2006 but Hanseong Airlines closed at end of the 2008 due to the lengthy economic slump.But the Eastarjet,Jin air,and Air Busan launched in 2008.The airline industry's conditions of Korea are so much different from those of the USA because Korea's territory is so small compared with the USA.The longest distance of aviation in Korea is only 400 miles taking only one hour by air.Thus,this study discusses the economic feasibility and strategy of the low cost carrier business(domestic flights)) in Korea.
机译:最近,韩国的航空公司正在感受到漫长的经济衰退的热量,因为经济挤压的客户无法使用航班。尽管还原乘客,但去年开始新的低成本运营商(国内)。韩国JCJU航空公司和汉通航空公司于2006年推出了业务,在2006年推出了低成本的承运人,但由于漫长的经济衰退,汉桥航空于2008年底关闭。在2008年推出的Eastarjet,Jin Air和Air Busan。韩国的条件是如此不同来自美国的那些,因为韩国的领土与美国相比如此小。韩国航空的最长距离仅为400英里,仅乘坐空气仅需一小时。本研究探讨了低成本承运人业务的经济可行性和战略(国内航班)在韩国。

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