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首页> 外文期刊>Libri: International journal of libraries and information services >Quality of CUT Library Services and Users' Satisfaction: A Survey of Students, Faculty and Staff Members
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Quality of CUT Library Services and Users' Satisfaction: A Survey of Students, Faculty and Staff Members

机译：CUT图书馆服务质量和用户满意度：对学生，教职员工的调查

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摘要

The basic purpose of this paper is to evaluate the quality of library services at COMSATS Institute of Information Technology (CUT) Islamabad campus from its users' perspective. The survey method was selected for the study and a modified SERVQUAL questionnaire was used as an instrument to collect data from the students, faculty, and staff members. Because of the large potential population, random sampling was applied and 275 questionnaires were distributed, of which 207 valid responses were received. The questionnaire was consisted of 22 paired closed-ended questions to elicit the responses of the users on a 7-point Likert scale. Analysis of the collected data revealed that there are no significant differences between the levels of users' expectations and perceptions, which signify that the CUT library is not lacking in quality services and users are satisfied with various aspects of its service quality. The study will be useful for those library professionals who wish to investigate the strengths, weaknesses and threats in their library services and who also intend to enhance the quality of these services. The study demonstrates that it is possible to make meaningful comparisons of library services, and argues that LIBQUAL should be introduced to provide a systematic regular study of the performance of Pakistan's university libraries in meeting user expectations.
机译：本文的基本目的是从用户角度评估COMSATS信息技术学院（CUT）伊斯兰堡校园的图书馆服务质量。选择调查方法进行研究，并使用改良的SERVQUAL问卷作为从学生，教职员工中收集数据的工具。由于潜在人口众多，因此采用了随机抽样并分发了275个问卷，其中收到了207个有效回复。问卷由22个配对的封闭式问题组成，以7点李克特量表来吸引用户的回答。对收集到的数据的分析表明，用户的期望和感知水平之间没有显着差异，这表明CUT库并不缺乏优质的服务，并且用户对其服务质量的各个方面都感到满意。对于希望调查图书馆服务的优势，劣势和威胁以及还打算提高这些服务质量的图书馆专业人员来说，这项研究将是有用的。这项研究表明，可以对图书馆服务进行有意义的比较，并认为应该引入LIBQUAL，以便对巴基斯坦大学图书馆在满足用户期望方面的表现进行系统的定期研究。

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